Emotional Value

Emotional Value

4.11 - 1251 ratings - Source

Combining strategic advice with wisdom found in books such as Daniel Goleman's qWorking with Emotional Intelligence, q two international management consultants outline ways in which businesses can elevate levels of satisfaction.Does the customer perceive himself to be complaining? Perhaps. Many customers do not like to see themselves as complaining, so this customer may think that he is just a€œtellinga€ the company his story. Does the service representative hear aanbsp;...

Title:Emotional Value
Author: Janelle Barlow, Dianna Maul
Publisher:Berrett-Koehler Publishers - 2000-04-01

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